32 of the Most Infuriating Requests Submitted to IT Workers

‘A person called the IT desk because the soda machine stole their money’
32 of the Most Infuriating Requests Submitted to IT Workers
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Usually, having a high level of expertise in a field garners you respect. People value your opinion, and trust your judgment. For whatever reason, this doesn’t carry over in the field of information technology whatsoever. If you can fix something, you should have fixed it faster, and if you can’t, whether it’s the users’ fault or not, you’re an idiot.

IT professionals on Reddit were all too ready to share some of the most outlandishly dumb and infuriating requests they’ve received on the job. Even more maddening is how rarely they seem to actually involve the job they were hired to do. It’s not often someone who struggles with the idea of inserting a power cable into a wall feels comfortable talking down to anyone, yet in IT, that seems to be the norm. 

Pour out a bit of Bawls for the poor nerds subjected to the requests below.

AKShoto . 5y ago Old story: Back in the early 90s all of Alaska's comm. was via satellite. We would get notices from our providers when a solar storm was going to slow down our through-put. I went upstairs to our Finance and Accounting chief to tell her the nightly processes might be late due to the storm. Her response was You're IT just fix it! Never let her forget that she saw me as a god.
AlsoNotTheMamma 5y ago Our IT helpdesk (before it was renamed the support desk) eventually ended up keeping fluorescent tubes and whiteboard markers in stock because people would send complaints to the CEO that we were refusing to help when we asked them to contact the office manager for these things. The flipside is that the CEO eventually created a new email address for people to send complaints directly to him. Very few people knew that this special CEO complaints email address actually got forwarded to the office manager.
5y ago I've somehow become the 'Apple Guy' at my work. We recently received a batch of brand new iPad Pros and within a week, I received a repair request due to a screen malfunctioning. Turns out by screen malfunctioning they meant completely destroyed. Shattered. Like it had been continuously hit with a hammer. Lady is giving vague explanations about what happened, talking about how it might have fallen off her desk...onto the carpeted floor. But apparently this is something I can fix? She needed it for a meeting that afternoon. I had to explain that this isn't something
brianh71 . 5y ago The power went out in our building and the owner of the company wanted to know what we were doing to get the computers up.
theSQUINTYazn 5y ago Lady called to report her monitor wasn't working. After troubleshooting and asking her multiple times if everything was plugged in she finally pipes up that the monitor doesn't have the light on. The monitor wasn't plugged in and she wanted me to wake a guy up at 3am to do it because she was dressed to nicely to do it herself because she was preparing for a meeting at 6am. Told her to do it herself because I was not about to wake up the on call for that. She complained to our director and he literally
TheOrionNebula . 5y ago A couple simple ones. I got called into repair a broken printer, the guy was pretty livid he was trying to print in as a hurry. Turns out it ran out of paper...
Even worse I had my boss lose his shit on me that his computer didn't work and made the comment that nothing ever works around here (hinting that I failed at my job). I went into his office and found that he didn't turn it on.... I pushed the power button and all | got was an oh.
fabdancer95 . 5y ago My dad used to work in software development. One of his coworkers had to call IT because his computer wasn't turning on. Turns out his power strip was plugged into itself. Не never lived that one down
. 5y ago I work in web development/maintenance. I got a call from a client who was absolutely livid when I told her that she could not take the hyperlinked text from her webpage, transfer it over to their print ad, and still have it function like a link.
CommodoreFiftyFour 5y ago Posted this before, but i was a remote tech and had a woman call me and wanted me to drive 6+ hours to her facility to turn on her computer, because hitting the power button was 'not her job'.
Estella_Osoka . 5y ago Once had a person call in to the IT desk because the soda machine stole their money.
roman_fyseek 5y ago | was working as a developer at a Navy contract. One morning, a Navy Captain walked up to my desk, You're Roman? Yes, sir! How can I help you? I got a virus in my email, so I forwarded it to you. But.... but, why? Well, I didn't want it in my inbox.
5y ago | was called to fix a point of sale issue for a small coffee shop. The computer was fine. The wall outlet tested negative for power. The owner asked how long till I could fix it. After explaining that she needs an electrician, she started screaming at me and demanding that I fix it because it is my job. After weeks of receiving phone calls from her screaming and vulgar emails being sent, we came by, took the computer system back and canceled her contract.
dietderpsy 5y ago Got a call to to remove a plug on a radio and push the wire through a small vent in the cabinet because the wire was unsightly. | did this while 15 executives watched. None of them knew how to change a plug, and had never even seen the inside of one; but because it had a wire it was ITs responsibility.
Lord_of_Furries . 5y ago Someone refused to believe that computers need power and won't work in a black out.
. 5y ago One place | worked it was pretty much if it got electricity, it was IT's issue. We had to fix the water fountain that wouldn't stop running. We had to fix the coffee machine.
BlackOutdrunk 5y ago Edited 5y ago I had a lady who brought her laptop in for a simple software repair. I fixed it and get it back to her. She calls me directly two days later and is absolutely irate that her camera isn't working. I explained to her that I never touched her camera but if she wanted to come back in I would gladly take a look. She didn't want that, even though my location is all walk up and no remote support she absolutely wanted me to remote in and figure it out because it was working
spiderpool1855 5y ago This isnt the most ridiculous call I have ever got, but the dumbest that I had to go into work for after hours. Got called at midnight because our only PC started beeping so I turned it off and now it wont come back on. This is for our life-flight operators so seemingly important. Tried to get them to troubleshoot with me over the phone but got told this is an issue for someone with a computer science degree and since I don't have one, you need to come and fix it. All i could get out
PioneerTheLegend 5y ago I Work in the networking department as a support technician. I had a lady yelling at me and telling me our network service is totally crap. After calming her down I found out that her tv is showing a blue screen and won't switch channels... the wifi is working more than fine on her phone and her kids xbox as he is playing an online game while we were talking... I was expected to fix her old tv as it was a network problem...
makeitrain9789 . 5y ago . Edited 5y ago Got a call the scanner in HR was broken. Thought to myself, we dont have a scanner in HR. Go the the office, the lady has word open and is holding a document to the screen hitting enter repeatedly. I thought no one would believe me, so I brought about 5 other techs along to corroborate.
thisisnotdan 5y ago I worked the helpdesk at my grad school. We had the power to reset passwords on student and faculty accounts, ensure computers were interacting with the network properly, etc. Got a call from an elderly professor that he was having trouble logging into his account. Okay, I figured, I'll reset your password. Didn't work. Nothing I did remotely worked. Eventually I had to actually go to this guy's house (many of the faculty lived in special on- campus housing), where his computer was already at the problem page: Yahoo Mail. This guy thought I had the IT
phillipinio 5y ago I'm not an IT worker but this would happen when I was in school. We used laptops in school on some occasions and the person's account who would use a laptop the previous lesson would still be logged on. My teacher would really make the IT guy working in the school walk to our class and log accounts on and off because the kids were too stupid to know that all you had to do was log off the previous person's account.
Frammingatthejimjam . 5y ago I have the stack of loan applications on my desk, why can't you come up with a way to get the data into the system.
. 5y ago Nothing was broke but I got a request into the IT Helpdesk once from an employee asking where he could get a pig carcass.
NonHipster72 5y ago My favorite is... when our internet service goes out. Usually when this happens, there is a fiber or cable line down or our ISP is doing general maintenance. I try to explain to baby-boomer co-workers that my responsibility ends outside of our Local Area Network and it's our ISP's duty to repair whatever is causing the outage. No matter how many times I try to explain... they don't listen, it's my fault and I'm a lazy, piece-of-do-nothing shit and the reason they can't get their precious internet and email.
Digitaljehw 5y ago Finally, i get to tell my Singing computer story. I worked IT Help desk for the Air-force for a short time. I get a call one day from a woman, telling me her computer was singing to her, baffled and somewhat quick witted i asked the women Can you put the computer on the phone for me? Sure enough I'm hearing the POST beep being repeated over and over again, So i ask I her Is there anything covering your keyboard? I hear the flop of a book hit the desk, followed by the windows welcome screen
currentsitguy 5y ago I worked Help Desk back in the 90's. I got a call once: Me: Hello, help desk, how can I help you? Them: My monitor is on fire, what should I do? Me: GET THE HELL AWAY FROM IT AND GET AN EXTINGUISHER!!!! Them: ОК..... I thought there was some way you could maybe fix it
farawaybae 5y ago I'm not even IT, but because I know a thing or two about computers they gave me the name of IT Assistant at my job. Most recent thing was a doctor kept telling me they didn't have Microsoft word on her computer. For months. I check every time, they have it. Then yesterday I realize when they said they found it. They'd been saying they didn't have it downloaded because it wasn't on the desktop as an icon. Months of them bitching and me checking their computer just to find out I'm dealing with idiots with a
Makes_Sence . 5y ago 1-CEO called in and said my cupholder is broken can you get me another one? Не used the CD Tray as a cup holder.
africanasshat . 5y ago After two lawyers struggled trying themselves to get a printer going for over an hour I did a call out on a public holiday in lockdown to go unplug the USB cable from the fax port and into where it's supposed to be. Apparently it had been working the way I found it for months. No it did not have WiFi.
Forteus1 5y ago I do tech support for one of the major tech companies out there. This lady was livid that the super important emails she intentionally stored in the trash folder were automatically deleted. I kept having to tell her, you put your important emails in a folder named trash. It never clicked with her. Finally | just asked, would you put important paper documents in your real trash can? She still didn't see the comparison and left my chat unhappy.
JT_3K . 5y ago Barring the woman that threw a floppy disk at my chest because she put the internet on it and when she got home it didn't work?

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